Common Errors: Cannot Upload .png logo
I’m having trouble uploading a logo .png file Some servers that don’t fully support the WordPress software, need additional settings in place for uploading. In this case, a user on a smaller hosting...
View ArticleCommon Errors: Deprecated Warnings on Every Screen
Installed or Upgraded Theme and I See Deprecated Warnings on Every Page. Site has no stylesheet. A user found a solution to this error on her site: I then added the Photocrati theme and all in the...
View ArticleCommon Errors: Unable to Upload Images
When I try to upload a logo or background, I get an error message “directory must be writeable”. This is most commonly due to permissions issues with the host server. Head to your WordPress files,...
View ArticleECommerce Galleries Not Working? Start Here
Here is a list of our most common support queries for ecommerce – 95% of all issues we see can be solved with the simple solutions below. QUESTIONS My shopping cart is blank! See #1 or #2. My shopping...
View ArticleCommon Errors: Slow Admin Panel – How Do I Speed Up My Site?
Is your site or admin panel running slowly? While Photocrati performs very well on most servers, we’re always looking for ways to make our theme faster. We’ve also communicated extensively with...
View ArticleCommon Errors: Album Not Linking to Gallery
I’ve added Galleries to an Album but when I click on a gallery it doesn’t take me anywhere. Solutions: A) Change your permalinks to ‘Month and Name’. This can be done under Settings >> Permalinks...
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Common Errors: WP Super Cache Not Working with eCommerce Gallery?
Is your shopping cart page not updating when you make edits or checkout ? This can easily be resolved by configuring your WP Super Cache plugin to prevent it from caching your Shopping Cart page. To do...
View ArticleCommon Errors: 404 Page Not Found Error
404 Page Not Found : This error is commonly found on GoDaddy Servers, but occasionally happens on other hosts as well. To resolve this, refresh your permalinks by clicking Settings >> Permalinks...
View ArticleCommon Errors: Galleries Not Working in Internet Explorer 10
Slideshow and Filmstrip galleries won’t display in Internet Explorer 10 Solutions: By adding a small line of text to the header.php file, we can force Internet Explorer 10 to open in Internet...
View ArticleJQuery Issue With Drop Menus and Galleries – January 16
We are aware of a sudden loss of functionality with drop down menus and gallery sections in some theme versions as a result of a global update to JQuery 1.9 which occurred late in the day on January...
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